Integrated Customer Communications Built for Fiserv Core Environments
PrintMail is a trusted customer communications management partner for financial institutions running on Fiserv core platforms. Our deep integration capabilities allow FIs to securely and reliably manage the print and digital delivery of customer statements, notices, tax documents, compliance communications, and more—without changing the core systems you already rely on.
The Real Operational Challenges of Customer Communications on Fiserv Cores
Financial institutions running on Fiserv Premier®, Fiserv DNA® and other Fiserv cores face many demanding operational realities around customer communications. These challenges can impact compliance, customer experience, and internal productivity:
Common challenges include:
Overnight core processing with no room for error, where one small issue can trigger downstream delays and compliance risk.
SLA breakdowns and regulatory exposure caused by problems discovered after delivery windows have closed.
Inconsistent handling across document types that makes true standardization hard to achieve.
Advanced personalization requirements that elevate compliance risk without proper governance.
Customer communications spread across multiple systems, limiting visibility and control.
Ongoing changes to USPS rules that drive repeated adjustments and operational rework.
Disputes around document delivery when proof of mailing or receipt isn’t easily accessible.
Labor-intensive return mail processing that pulls staff away from higher-value work.
Disconnected delivery preference management that leads to confusion for customers and staff.
Mismatched print and digital volumes that make reconciliation and reporting unreliable.
Varying retention requirements by document and product that complicate audits and reviews.
Incomplete eStatement coverage, leaving certain documents stuck in legacy workflows.
Urgent legal and audit requests that demand fast, accurate document retrieval.
Increasing ADA and accessibility standards that add another layer of compliance pressure.
Gaps in document support that force teams into manual workarounds.
Month-end production surges that strain resources and turn routine cycles into emergencies.
Plus countless interdependencies that build up over time and magnify operational risk.
PrintMail’s Fiserv integration is designed to eliminate this friction, making communications outsourcing predictable, automated, and operationally sound—so your team can focus on higher-value work instead of managing exceptions.
One Solution for Print and ePresentment
PrintMail provides comprehensive print and digital document management for financial institutions running on Fiserv Premier and Fiserv DNA core environments, including:
→ Deposit and loan statements.
→ Loan servicing and payment notices.
→ Regulatory notices and disclosures.
→ Year-end documents.
→ Integrated eStatements and digital document delivery.
Our integrations with Fiserv Premier and DNA are engineered for reliability and scale, helping you achieve the following outcomes:
Core integrations built to endure change without disruption.
One governed approach to document creation across all communication types.
Consistent print and mail delivery without last-minute pressure.
Auditable, compliant delivery with built-in traceability.
Aligned print and digital delivery with clear preference control.
Communications designed to scale through growth and change.
We reduce operational complexity while enhancing the customer experience.
Fiserv Capabilities We Deliver
PrintMail supports a complete range of customer communications capabilities for Fiserv-based institutions:
Standard Document Intake & Normalization from Core Systems
Statement, Notice & Loan Document Composition
Reliable Print Production Without Fire Drills
Mailing Services with USPS Compliance, Address Quality, and Delivery Verification
Digital Presentment and Adoption Support
Document Archiving, Retention, and On-Demand Retrieval
Regulatory Compliance, Accessibility, and Delivery Controls
Data Security, Privacy, and Information Governance
Change Management & Future-Proofing
Trusted by 75+ Fiserv Financial Institutions
“Decades of experience supporting banks on Fiserv platforms has taught us what actually works in production environments. We design our integrations to align with real workflows, helping institutions scale communications with confidence.” — David Reilly, VP of Technology & Operations
A Longstanding Partner in the Fiserv Community
PrintMail’s relationship with the Fiserv community extends well beyond technology integration. We have participated in Fiserv conferences and user groups for decades.
Our ongoing involvement ensures we stay aligned with platform updates, best practices, and the operational realities of Fiserv banks and credit unions.
Let’s Talk About Simplifying Your Customer Communications
If your financial institution runs on Fiserv, PrintMail can help you simplify, modernize, and automate how critical documents are delivered to your customers. Contact our team to learn more about our integrations and how they support dependable, scalable communications.
Over 99.99% of Jobs Delivered Accurately and On Time.
50+
Integration with 50+ Tech Platforms, Including Most Bank Core Systems
260
Satisfied customers nationwide
Industry Expertise ▼
The number one reason organizations choose PrintMail? Our long-term, laser-like focus on the industries we serve. We are experts in the six key areas that are most important to our customers:
Platform Integration Expertise
Rigorous Quality Control
Leading-edge Security
Consistent On-Time Delivery
Innovative Electronic Statements
Creative Redesign Solutions
Cost Savings ▶
Printing and mailing your own statements can be costly, but we have the solution. Our typical partner reduces costs up to 20% after they outsource transactional communications to PrintMail.
We’ve performed Cost Analyses for hundreds of organizations across the country and consistently find ways to save our customers money. Discover if outsourcing with PrintMail is right for you; leverage our expertise by scheduling a cost analysis of your organization.
Advanced Security ▶
An annual SOC II audit, along with quarterly penetration testing, guarantees that your data is secure. From the minute your information is received, all the way to the hand-off of finished jobs to the post office, it is only handled by our employees; all rigorously trained in security procedures and cleared by background checks and drug testing. Physical security is also paramount, with state-of-the-art systems and procedures in place.
PrintMail has the most comprehensive and stringent security in the statement outsourcing business. We will meet or exceed all your requirements for critical vendors.
Disaster Recovery ▶
Strategically located in Pennsylvania and Tennessee, our fully-redundant operations centers allow us to offer two-day delivery to over 85% of the continental United States. With full redundancy comes complete disaster recovery and ensures that no matter the type of emergency or disaster, your job processing remains on-time. Our facilities are scalable in volume and are ready at a moment’s notice to accommodate your production should a sudden need arise.
Control ▶
Many organizations often fear outsourcing because they don’t want to lose control of their most valuable asset – customer data.
We certainly understand that concern. However, our customers find they have gained far greater control once they outsource to PrintMail. We have made significant investments in technology and equipment that allow us to control the entire process at a granular level.
You will realize:
An error-free rate of 99.9999%
Consistent on-time delivery
Complete control with our updated customer portal
Full-service IMB tracking
Disaster recovery
Redundant equipment
No capacity limitations
Technical and physical security
No equipment, inventory, or expensive personnel hassles
We encourage you to ask our references how they gained greater control by working with us. See what your industry colleagues have to say by reading the scrolling testimonials on the bottom of our website pages or by contacting us directly.
Drive eStatement Adoption ▶
Electronic statements have become a critical sales and promotional tool as well as a way to realize cost savings. Our unsurpassed eStatement offering is so superior that our customers see an adoption rate as high as twice the national average. We give you the ability to easily upload and edit marketing offers with our user-friendly administrative forms and tools. Advertisements can be created with an uploaded PDF document, an external link, or internally stored HTML content.
Our Team Approach ▶
What makes working with PrintMail different than working with another communications provider? Our approach! We are a family-owned-and-run business, and the care we have for our customers truly shows. We follow Core Values outlining the need for integrity, innovation and success to be as true of our people as they are of our products.
Let’s Make Something Big!
Maximize your customer communication strategy today.
PrintMail has been a trusted partner for over 10 years, consistently delivering reliable service that meets our operational needs.
Mary Asherbranner
Deposit Operations Manager
PrintMail is a trusted partner that you can always rely on. Be assured that your statements and notices will be delivered on time, every time. A great support team, operations team and project management support for all of your document delivery needs. By far my favorite vendor!
David W. Shaver
Senior Vice President/Deposit Operations Officer
We love working with all of you, you are honestly the best vendor I work with, hands down!
Todd Morrison
Associate Project Manager
PrintMail produces a great product. Attention to detail and are very timely in responding to inquiries.
Kathy Beach
SVP Director of Operations
Ease of implementation, security, excellent customer support.
Janette Davis
VP, Information Security Officer
I am amazed at how our client manager communicates with us. She’s very thorough and goes above and beyond what we anticipate.
Richelle Ballenger
VP of Member Experience
PrintMail has never let us down. They always meet or exceed our expectation.
