About PrintMail Solutions

The story of PrintMail is a classic tale of American ingenuity and the entrepreneurial spirit. In 1993, Kevin Reilly saw that advancements in PCs and laser printers, coupled with his knowledge of manufacturing, created an opportunity to offer a more economical approach to statement printing and mailing. Acting on this vision, he founded PrintMail with local medical centers as his earliest clients. PrintMail quickly became known for error-free processing, and soon moved to a larger, fully-secure facility.

In 2001, when a local community bank replaced its physical checks with images, PrintMail saw an opportunity to partner with them, developing a uniquely simple method of capturing bank files with the images intact. The new process did not require manipulating check images, which ensured data integrity. Financial institutions and their specific needs have been PrintMail’s core focus ever since.

Today, PrintMail continues this proud tradition of developing industry-leading, innovative solutions. Many of our products and services are the direct result of a response to our clients’ needs. We solve problems most other companies don’t even recognize. Trust us to do the same for you.

Company Core Values

We pursue excellence by:

Listening / Acting with Discernment

We listen always for intent and need, whether that of our clients or each other. We act appropriately, striving to provide service and care that exceeds expectations and sets the standard for our industry.

Encouraging Our Talents

Developing, enabling and celebrating our gifts and abilities. We aspire to the adage that two working together earn a greater return for their efforts, and a cord of three strands is not easily broken.

Embracing / Driving Improvement

We embrace continuous improvement as a virtue to keep us from losing our way.

Leveraging Technology to Market Enablement

We attain competitive advantage by utilizing our people’s industry knowledge and creative ideas. We leverage this with the latest technology to provide innovative solutions, create economies of scale and accelerate growth.

Serving God by Serving Others

As we give of ourselves for the benefit of our communities, customers, vendors and employees, awareness grows, humility takes root, results improve and we become a more effective team than when we act for only ourselves.

Why Choose Us

Financial Institution Expertise

The number one reason banks and credit unions choose PrintMail? Our long-term, laser-like focus on the financial industry. We are experts in the six key areas that are most important to our customers:

  • Core Integration Expertise
  • Rigorous Quality Control
  • Leading-edge Security
  • Consistent On-Time Delivery
  • Innovative Electronic Statements
  • Creative Redesign Solutions
Cost Savings

Printing and mailing your own statements can be costly, but we have the solution. A typical bank reduces cost up to 20% after they outsource to PrintMail Solutions.

We’ve performed Cost Analyses for hundreds of financial institutions across the country and consistently find ways to save our customers money. Discover if outsourcing with PrintMail is right for you; leverage our expertise by scheduling a free cost analysis today.

Advanced Security

Annual SOC I & II audits, along with quarterly penetration testing, guarantee that your data is secure. From the minute your information is received, all the way to the hand-off of finished jobs to the post office, it is only handled by our employees; all rigorously trained in security procedures and cleared by background checks and drug testing. Physical security is also paramount, with state-of-the-art systems and procedures in place.

PrintMail Solutions has the most comprehensive and stringent security in the statement outsourcing business. We will meet or exceed all your requirements for critical vendors.

Disaster Recovery

Strategically located in PA, TN, TX, and IA, our four fully-redundant operations centers allow us to offer two-day delivery to over 85% of the continental United States. With full redundancy comes complete disaster recovery and ensures that no matter the type of emergency or disaster, your job processing remains on-time. All of our facilities are scalable in volume and are ready at a moment’s notice to accommodate your production should a sudden need arise.

Control

Financial Institutions often fear outsourcing because they don’t want to lose control of their most valuable asset – customer data.

We certainly understand that concern. However, our customers find they have gained far greater control once they outsource to PrintMail. We have made significant investments in technology and equipment that allow us to control the process at a granular level.

You will realize:

  • A error-free rate of 99.9999%
  • Consistent on-time delivery
  • Complete control with our updated customer portal
  • Full service IMB tracking
  • Four disaster recovery sites
  • Redundant equipment
  • No capacity limitations
  • Technical and physical security
  • No equipment, inventory, or expensive personnel hassles

We encourage you to ask our references how they gained greater control by working with us. See what your industry colleagues have to say by reading the scrolling testimonials on the bottom of our website pages.

Drive eStatement Adoption

eStatements have become a critical sales and promotional tool as well as a way to realize cost savings. Our unsurpassed eStatement offering is so superior that our customers see an adoption rate twice that of the national average. We give you the ability to easily upload and edit marketing offers with our user-friendly administrative forms and tools. Advertisements can be created with an uploaded PDF document, an external link, or internally stored HTML content.

Print Mail Solutions has been wonderful. We have used them since 2010 and our experience has been great. The customer service is phenomenal and the knowledge of statement processing is great.

Anita White

Printmail offers uncommonly good quality and reliable service. The Printmail people are courteous and professional, and respond quickly with the appropriate skill level when needed to resolve issues and get our work out.

Bob Sarratt

Easy to work with and quick processing.

Brenda Meyer

PrintMail has made our statement processing more efficient.

Cheryl Smith

Ease of sending the files and great customer service if needed!!!

Connie Raynor

They not only eliminated the issues we had with our old statement vendor, they corrected many mistakes our installer made configuring our cold imaging system – making our statement rendering processes much more efficient.

Dave Buggeln

Easy to work with and try very hard to make sure we have what we need, when we need it. Thanks.

Denise Becker

Ease of use. Support is good. Been a happy customer for many years.

Dave Skiba

PrintMail has never left us down. You always meet or exceed our expectations.

Georgina Condran

Because Print Mail has been great taking care of us and our customers!

Gloria Ulbrich

You save us a lot of time and manpower by printing customer statements. You are the best way to cut printing costs, you have a great staff and are customer oriented.

Hank Parry

We always receive great customer service and over the years it has become easier to submit inserts. Thanks!

Jane Oslund

Ease of implementation, security, excellent customer support.

Janette M. Davis

(We are) Worry Free! Statements used to be a chore. Printing in-house is something we will never do again. Statements….we don’t worry about them anymore. Now we can focus on banking.

Jeff Wozniak

We have benefitted from PrintMail’s faster mailing, same day statements, and better access.

Jenifer Nadeem

Friendly, professional, timely service. What else could you ask for.

Jerri Brame

You are producing a great product. Attention to detail and are very timely in responding to inquiries.

Kathy Beach

Our SVP and Operations Officer compliments your knowledge of Fiserv Director product. Also, the customer service has been outstanding.

Kathy Leombruno

The customer service is unbeatable!

Keith Cason

The process that we have in place with PrintMail is very reliable, cost effective, and the PrintMail team is very responsive to our needs.

Kevin Goedel

We recommend banks check out what PrintMail has to offer. They are friendly and professional and always on the edge of cutting technology.

Lisa Otery

What we have set up with Print Mail runs smooth. If there is an issue, they are attentive and always helpful to help resolve, whether on our side or Print Mails.

Maryann Ellefsen

The system you have in place works great and is easy to utilize.

Matthew Kennell

Reliable, responsive, accurate.

Maurita Meyers

PrintMail staff is very knowledgeable about our Director software.

Sherri E. Marstiller

Low error ratio and excellent customer support.

Yvette Afflerbaugh

Meet a Few of our Specialists

Steve
Steve King
Operations Director
Anna
Anna Bell
Client Manager
Vimal
Vimal Roy
Scrum Master
Maria
Maria Fickner
Mail Operations

Our Team Approach

What makes working with PrintMail different than working with another provider? Our approach! We are a family-owned-and-run business, and care for our customers shows. We follow Core Values outlining the need for integrity, innovation and success to be as true of our people as they are of our products.

Join Our Team

Our Impact

Community Involvement

While we support our customers across the country, we also support the communities in our own backyard. PrintMail employees help grow food on a property farm, the yields from which are donated to local food banks. Whenever we provide prizes, awards, or giveaways we give Gift Cards that are donations to the charity of the recipient’s choice.

Industry Leadership

Our customers’ challenges are our challenges. Having roots firmly in the financial industries sector, much of the creation and design of our new services and product offerings are in direct response to our customers’ needs. We are tireless in our pursuit of offering our clients industry-leading technology, time-saving processes, and financially beneficial products.

Let’s make something big!

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