About PrintMail Solutions

The story of PrintMail is a classic tale of American ingenuity and the entrepreneurial spirit. In 1993, Kevin Reilly saw that advancements in PCs and laser printers, coupled with his knowledge of manufacturing, created an opportunity to offer a more economical approach to statement printing and mailing. Acting on this vision, he founded PrintMail with local medical centers as his earliest clients. PrintMail quickly became known for error-free processing, and soon moved to a larger, fully-secure facility.

In 2001, when a local community bank replaced its physical checks with images, PrintMail saw an opportunity to partner with them, developing a uniquely simple method of capturing bank files with the images intact. The new process did not require manipulating check images, which ensured data integrity. As a result, PrintMail has been able to support hundreds of financial institutions with their unique communications needs.

Today, PrintMail continues this proud tradition of developing innovative communications solutions for banks, credit unions, insurance companies, utilities, auto lenders, mortgage lenders, and more. Our products and services are constantly evolving to better solve the specific challenges faced by our customers. We solve problems most other companies don’t even recognize. Trust us to do the same for you.

Company Core Values

We Value Excellence

We proactively and effectively manage and/or execute priorities to deliver remarkably good results, demonstrate consistently strong performance, and remain reliable.

We Serve Others

We show care for others, listen well, treat people with respect, and despite disagreements; we remain poised in stressful situations.

We Have Fun

We keep a positive outlook, inspire others, lift up fellow employees, celebrate wins and care about PrintMail’s success.

We Take Ownership

We solve problems and are known for getting things done. We make wise decisions, identify root causes, think strategically, prioritize, speak with candor and directness while remaining quick to admit mistakes.

We Are Customer Focused

We prioritize the satisfaction of both internal and external customers. We challenge prevailing assumptions and suggest better approaches, create new ideas and keep the company focused on the customer experience.

Why Choose Us

Industry Expertise

The number one reason organizations choose PrintMail? Our long-term, laser-like focus on the industries we serve. We are experts in the six key areas that are most important to our customers:

  • Platform Integration Expertise
  • Rigorous Quality Control
  • Leading-edge Security
  • Consistent On-Time Delivery
  • Innovative Electronic Statements
  • Creative Redesign Solutions
Cost Savings

Printing and mailing your own statements can be costly, but we have the solution. Our typical partner reduces costs up to 20% after they outsource transactional communications to PrintMail Solutions.

We’ve performed Cost Analyses for hundreds of organizations across the country and consistently find ways to save our customers money. Discover if outsourcing with PrintMail is right for you; leverage our expertise by scheduling a cost analysis of your organization.

Advanced Security

An annual SOC II audit, along with quarterly penetration testing, guarantees that your data is secure. From the minute your information is received, all the way to the hand-off of finished jobs to the post office, it is only handled by our employees; all rigorously trained in security procedures and cleared by background checks and drug testing. Physical security is also paramount, with state-of-the-art systems and procedures in place.

PrintMail Solutions has the most comprehensive and stringent security in the statement outsourcing business. We will meet or exceed all your requirements for critical vendors.

Disaster Recovery

Strategically located in Pennsylvania and Tennessee, our fully-redundant operations centers allow us to offer two-day delivery to over 85% of the continental United States. With full redundancy comes complete disaster recovery and ensures that no matter the type of emergency or disaster, your job processing remains on-time. Our facilities are scalable in volume and are ready at a moment’s notice to accommodate your production should a sudden need arise.


Many organizations often fear outsourcing because they don’t want to lose control of their most valuable asset – customer data.

We certainly understand that concern. However, our customers find they have gained far greater control once they outsource to PrintMail. We have made significant investments in technology and equipment that allow us to control the entire process at a granular level.

You will realize:

  • An error-free rate of 99.9999%
  • Consistent on-time delivery
  • Complete control with our updated customer portal
  • Full-service IMB tracking
  • Disaster recovery
  • Redundant equipment
  • No capacity limitations
  • Technical and physical security
  • No equipment, inventory, or expensive personnel hassles

We encourage you to ask our references how they gained greater control by working with us. See what your industry colleagues have to say by reading the scrolling testimonials on the bottom of our website pages or by contacting us directly.

Drive eStatement Adoption

Electronic statements have become a critical sales and promotional tool as well as a way to realize cost savings. Our unsurpassed eStatement offering is so superior that our customers see an adoption rate twice that of the national average. We give you the ability to easily upload and edit marketing offers with our user-friendly administrative forms and tools. Advertisements can be created with an uploaded PDF document, an external link, or internally stored HTML content.

Print Mail Solutions has been wonderful. We have used them since 2010 and our experience has been great. The customer service is phenomenal and the knowledge of statement processing is great.

Anita White

Printmail offers uncommonly good quality and reliable service. The Printmail people are courteous and professional, and respond quickly with the appropriate skill level when needed to resolve issues and get our work out.

Bob Sarratt

Easy to work with and quick processing.

Brenda Meyer

PrintMail has made our statement processing more efficient.

Cheryl Smith

Ease of sending the files and great customer service if needed!!!

Connie Raynor

They not only eliminated the issues we had with our old statement vendor, they corrected many mistakes our installer made configuring our cold imaging system – making our statement rendering processes much more efficient.

Dave Buggeln

Easy to work with and try very hard to make sure we have what we need, when we need it. Thanks.

Denise Becker

Ease of use. Support is good. Been a happy customer for many years.

Dave Skiba

PrintMail has never left us down. You always meet or exceed our expectations.

Georgina Condran

Because Print Mail has been great taking care of us and our customers!

Gloria Ulbrich

You save us a lot of time and manpower by printing customer statements. You are the best way to cut printing costs, you have a great staff and are customer oriented.

Hank Parry

We always receive great customer service and over the years it has become easier to submit inserts. Thanks!

Jane Oslund

Ease of implementation, security, excellent customer support.

Janette M. Davis

(We are) Worry Free! Statements used to be a chore. Printing in-house is something we will never do again. Statements….we don’t worry about them anymore. Now we can focus on banking.

Jeff Wozniak

We have benefitted from PrintMail’s faster mailing, same day statements, and better access.

Jenifer Nadeem

Friendly, professional, timely service. What else could you ask for.

Jerri Brame

You are producing a great product. Attention to detail and are very timely in responding to inquiries.

Kathy Beach

Our SVP and Operations Officer compliments your knowledge of Fiserv Director product. Also, the customer service has been outstanding.

Kathy Leombruno

The customer service is unbeatable!

Keith Cason

The process that we have in place with PrintMail is very reliable, cost effective, and the PrintMail team is very responsive to our needs.

Kevin Goedel

We recommend banks check out what PrintMail has to offer. They are friendly and professional and always on the edge of cutting technology.

Lisa Otery

What we have set up with Print Mail runs smooth. If there is an issue, they are attentive and always helpful to help resolve, whether on our side or Print Mails.

Maryann Ellefsen

The system you have in place works great and is easy to utilize.

Matthew Kennell

Reliable, responsive, accurate.

Maurita Meyers

PrintMail staff is very knowledgeable about our Director software.

Sherri E. Marstiller

Low error ratio and excellent customer support.

Yvette Afflerbaugh

Meet a Few of our Specialists

Steve King
Operations Director
Anna Bell
Technical Delivery Manager I
Vimal Roy
Product Implementation Supervisor
Maria Fickner
Mail Operations

Our Team Approach

What makes working with PrintMail different than working with another communications provider? Our approach! We are a family-owned-and-run business, and the care we have for our customers truly shows. We follow Core Values outlining the need for integrity, innovation and success to be as true of our people as they are of our products.

Join Our Team

Our Impact

Community Involvement

While we support our customers across the country, we also support the communities in our own backyard. PrintMail employees help grow food on a property farm, the yields from which are donated to local food banks. Whenever we provide prizes, awards, or giveaways we give Gift Cards that are donations to the charity of the recipient’s choice.

Industry Leadership

Our customers’ challenges are our challenges. Much of the creation and design of our new services and product offerings are in direct response to the evolving needs of our customers. We are tireless in our pursuit of offering our clients industry-leading technology, time-saving processes, and financially beneficial products.

Let’s make something big!

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