Do you have your finger on the pulse of your customers’ feelings toward your bank? Net Promoter Score® (NPS) is a popular tool in sentiment analysis, or the process of understanding customer attitudes and responding appropriately. In the financial services industry, consumers have many choices for deposit accounts, mortgages, investment accounts, and more. If you’re … Continued
Dear Valued Customers, 25 years ago, I was inspired by improvements in technology and offered companies “a Better Way” to process, print and mail their financial statements. It has been an amazing journey, with production starting in my home (the whole family pitched in!), all the way up to 4 nationwide facilities that print about … Continued
Gain new insights into current trends, risks, and disruptions in the financial industry by attending one or more conferences for bank operations professionals. From fintech to regulatory expectations and cyber threats, this year’s conferences and other events are focused on helping your bank grow, adapt, and succeed in a rapidly changing banking environment. We start … Continued
Much has been written about how to increase eStatement adoption among banking customers. The purpose of this article isn’t to tell you what you already know, but to explore the nuances of conventional wisdom for promoting eStatements and getting customers to enroll. With a little help from Aristotle’s rhetorical modes of persuasion, Professor Linda Flower’s … Continued
Today’s banking customers, especially the digital native generations, expect their lives to come with them wherever they go. That means a library of books in their Kindle app, a collection of memories in their Photos app, and up-to-the-minute financial information in their mobile banking and financial management apps. How are traditional banks and credit unions … Continued
The 2019 Jack Henry Annual Conference (JAC) and TechConnect will be at the San Diego Convention Center this year from October 6th through the 10th. Whether you’re a CIF 20/20, SilverLake, or Core Director bank, JAC 2019 has an exciting agenda this year full of round-table discussions, product presentations, and educational training. And you can’t … Continued
Today, community banks and credit unions are facing challenges on many fronts. The 2008 recession and slow recovery impacted business to an extent unprecedented in recent times. Perhaps more difficult are the many challenges posed to financial institutions by new IT technologies. And cyber security, fraud and money laundering are increasingly more common threats to banks.