Ultimate Guide to Financial eStatements

Much has been written about how to increase eStatement adoption among banking customers. The purpose of this article isn’t to tell you what you already know, but to explore the nuances of conventional wisdom for promoting eStatements and getting customers to enroll. With a little help from Aristotle’s rhetorical modes of persuasion, Professor Linda Flower’s … Continued

8 Ways Your Bank Can Improve Customer Engagement In The Digital Age

Today’s banking customers, especially the digital native generations, expect their lives to come with them wherever they go. That means a library of books in their Kindle app, a collection of memories in their Photos app, and up-to-the-minute financial information in their mobile banking and financial management apps. How are traditional banks and credit unions … Continued

Jack Henry Annual Conference (JAC 2018) and TechConnect

Jack Henry Annual Conference (JAC) and TechConnect are back at the Gaylord Texan in Grapevine, Texas from October 14th through the 18th this year. If you’re interested in attending the Banking track, those sessions will take place October 15th through the 17th, and the ProfitStars track is taking place October 16th through the 18th. Whether … Continued

The Benefits of Outsourcing for Financial Institutions

Today, community banks and credit unions are facing challenges on many fronts. The 2008 recession and slow recovery impacted business to an extent unprecedented in recent times. Perhaps more difficult are the many challenges posed to financial institutions by new IT technologies. And cyber security, fraud and money laundering are increasingly more common threats to banks.