Integrated Customer Communications Built for Jack Henry Core Environments
PrintMail is a trusted customer communications management partner for financial institutions running on Jack Henry core platforms. As a long-tenured Jack Henry VIP member, PrintMail integrates directly with Jack Henry systems to manage the print and ePresentment of customer statements, loans, notices, and tax documents—securely, reliably, and at scale.
We help banks simplify document delivery without changing the core systems they already rely on.
The Complex Reality of Customer Communications on Jack Henry Cores
Financial institutions running on Jack Henry core platforms face a complex set of high-stakes operational challenges when managing customer communications. These are not edge cases—they are daily pressures with real compliance, customer, and reputational impact.
Common challenges include:
Overnight core jobs with zero margin for failure, where a single issue can cascade into missed delivery and compliance exposure.
File layout changes after core upgrades that quietly break downstream processes.
Missed SLAs and compliance exposure caused by failures that surface too late.
Inconsistent behavior across document types, making standardization difficult.
Personalization demands that increase compliance risk without the right controls.
Documents scattered across systems, complicating access and oversight.
Constantly changing USPS requirements that introduce ongoing risk and rework.
Customer disputes over non-receipt without reliable proof of delivery.
Manual return mail processing that consumes staff time and budget.
Fragmented delivery preference management that creates customer confusion.
Print and digital counts that don’t reconcile, undermining confidence in reporting.
Retention rules that vary by document and product, increasing audit complexity.
Partial eStatement adoption, leaving gaps across document categories.
Time-sensitive legal and audit requests that require immediate, accurate retrieval.
Evolving ADA and accessibility requirements that raise compliance risk.
Incomplete support across document types, forcing workarounds and manual handling.
End-of-month volume pressure that turns production cycles into operational fire drills.
And many more operational dependencies that compound over time.
PrintMail’s approach to Jack Henry integration is designed to eliminate this friction—making statement outsourcing predictable, stable, and operationally sound—so your team can focus on their core responsibilities instead of managing exceptions.
One Solution for Print and ePresentment
PrintMail provides comprehensive print and digital document management for financial institutions running on Jack Henry cores, including:
→ Deposit and loan statements.
→ Loan servicing and payment notices.
→ Regulatory and operational notices.
→ Tax forms and year-end documents.
→ On-demand and ad-hoc communications.
Banks and credit unions can deliver documents via high-quality print, secure ePresentment, or a hybrid approach, all managed through a single, centralized solution.
PrintMail has extensive integration experience working with banks and credit unions across all Jack Henry cores, including: SilverLake System®, CIF 20/20®, Core Director®, and Symitar® Episys®. With decades of experience integrating with these environments and Jack Henry Banno, we understand the nuances of data output, formatting requirements, and operational workflows tied to each platform.
Our integrations are designed to produce the following outcomes:
Stable core integrations that withstand upgrades and eliminate silent failures.
Unified document composition across statements, notices, loans, and more with built-in controls.
Predictable print and mail operations without end-of-cycle emergencies.
Compliant, auditable delivery with proof of mailing and reduced manual effort.
Integrated print and digital delivery with clear preference management and reconciliation.
Future-ready communications that remain resilient through change, growth, and M&A.
We focus on minimizing operational friction while improving the overall customer experience.
Jack Henry Capabilities We Deliver
Financial institutions using Jack Henry core platforms and products such as ESI partner with PrintMail to support a comprehensive range of customer communications capabilities, including:
Standard Document Intake & Normalization from Core Providers
Statement, Notice & Loan Document Composition
Print Production That Doesn’t Create Emergencies
Mailing, USPS Compliance, Proof of Mailing, & Address Hygiene
eStatements, Digital Access & Adoption
Archival, Retention & Retrieval
Compliance, Accessibility & Paper Choice
Security, Privacy & Data Governance
Change Management & Future-Proofing
Trusted by 100+ Jack Henry Financial Institutions
“We’ve worked alongside Jack Henry and its banking clients for decades, and that longevity matters. Our integrations reflect a deep understanding of how banks actually operate, allowing us to support both print and digital communications in a way that’s reliable, scalable, and easy for bank teams to manage.” — David Reilly, VP of Technology & Operations
A Longstanding Partner in the Jack Henry Community
PrintMail’s relationship with Jack Henry extends well beyond technology integration. We have attended Jack Henry Connect for decades, even as the conference name and format have evolved, and we remain active participants in Jack Henry user groups across the country.
Our ongoing involvement ensures we stay aligned with platform updates, best practices, and the operational realities banks face.
PrintMail Client Appreciation Event at Jack Henry Connect 2025
Let’s Talk About Streamlining Your Customer Communications
Whether your financial institution runs on SilverLake, CIF 20/20, Core Director, or Symitar Episys, PrintMail can help simplify and modernize how customer communications are managed.
If you’re tired of escalations, exam findings, and late nights managing your customer documents, contact our team to discuss how PrintMail integrates with your Jack Henry core and supports dependable, scalable communications.
Over 99.99% of Jobs Delivered Accurately and On Time.
50+
Integration with 50+ Tech Platforms, Including Most Bank Core Systems
260
Satisfied customers nationwide
Industry Expertise ▼
The number one reason organizations choose PrintMail? Our long-term, laser-like focus on the industries we serve. We are experts in the six key areas that are most important to our customers:
Platform Integration Expertise
Rigorous Quality Control
Leading-edge Security
Consistent On-Time Delivery
Innovative Electronic Statements
Creative Redesign Solutions
Cost Savings ▶
Printing and mailing your own statements can be costly, but we have the solution. Our typical partner reduces costs up to 20% after they outsource transactional communications to PrintMail.
We’ve performed Cost Analyses for hundreds of organizations across the country and consistently find ways to save our customers money. Discover if outsourcing with PrintMail is right for you; leverage our expertise by scheduling a cost analysis of your organization.
Advanced Security ▶
An annual SOC II audit, along with quarterly penetration testing, guarantees that your data is secure. From the minute your information is received, all the way to the hand-off of finished jobs to the post office, it is only handled by our employees; all rigorously trained in security procedures and cleared by background checks and drug testing. Physical security is also paramount, with state-of-the-art systems and procedures in place.
PrintMail has the most comprehensive and stringent security in the statement outsourcing business. We will meet or exceed all your requirements for critical vendors.
Disaster Recovery ▶
Strategically located in Pennsylvania and Tennessee, our fully-redundant operations centers allow us to offer two-day delivery to over 85% of the continental United States. With full redundancy comes complete disaster recovery and ensures that no matter the type of emergency or disaster, your job processing remains on-time. Our facilities are scalable in volume and are ready at a moment’s notice to accommodate your production should a sudden need arise.
Control ▶
Many organizations often fear outsourcing because they don’t want to lose control of their most valuable asset – customer data.
We certainly understand that concern. However, our customers find they have gained far greater control once they outsource to PrintMail. We have made significant investments in technology and equipment that allow us to control the entire process at a granular level.
You will realize:
An error-free rate of 99.9999%
Consistent on-time delivery
Complete control with our updated customer portal
Full-service IMB tracking
Disaster recovery
Redundant equipment
No capacity limitations
Technical and physical security
No equipment, inventory, or expensive personnel hassles
We encourage you to ask our references how they gained greater control by working with us. See what your industry colleagues have to say by reading the scrolling testimonials on the bottom of our website pages or by contacting us directly.
Drive eStatement Adoption ▶
Electronic statements have become a critical sales and promotional tool as well as a way to realize cost savings. Our unsurpassed eStatement offering is so superior that our customers see an adoption rate as high as twice the national average. We give you the ability to easily upload and edit marketing offers with our user-friendly administrative forms and tools. Advertisements can be created with an uploaded PDF document, an external link, or internally stored HTML content.
Our Team Approach ▶
What makes working with PrintMail different than working with another communications provider? Our approach! We are a family-owned-and-run business, and the care we have for our customers truly shows. We follow Core Values outlining the need for integrity, innovation and success to be as true of our people as they are of our products.
Let’s Make Something Big!
Maximize your customer communication strategy today.
PrintMail has been a trusted partner for over 10 years, consistently delivering reliable service that meets our operational needs.
Mary Asherbranner
Deposit Operations Manager
PrintMail is a trusted partner that you can always rely on. Be assured that your statements and notices will be delivered on time, every time. A great support team, operations team and project management support for all of your document delivery needs. By far my favorite vendor!
David W. Shaver
Senior Vice President/Deposit Operations Officer
We love working with all of you, you are honestly the best vendor I work with, hands down!
Todd Morrison
Associate Project Manager
PrintMail produces a great product. Attention to detail and are very timely in responding to inquiries.
Kathy Beach
SVP Director of Operations
Ease of implementation, security, excellent customer support.
Janette Davis
VP, Information Security Officer
I am amazed at how our client manager communicates with us. She’s very thorough and goes above and beyond what we anticipate.
Richelle Ballenger
VP of Member Experience
PrintMail has never let us down. They always meet or exceed our expectation.
