Welcome to PrintMail Solutions Support!

Our standard customer support hours are:

Monday – Friday
8:30am – 7:00pm
Eastern Time

PrintMail Solutions recognizes six (6) holidays:

  • President’s Day
  • Columbus Day
  • Memorial Day
  • Thanksgiving Day
  • Labor Day
  • Christmas Day

*CS will close at 5pm on July 4th

Support Contact Information

Primary Method

Online Ticket System

Submit a Support Ticket

Primary Number

Office Line to Customer Support


Customer Support Email

Email us at


General Support Ticket Guidelines

PrintMail Solutions recommends that you follow these steps when you experience an issue:

Review monthly support emails to see if directions were already provided for that issue

Open a ticket

Give a detailed explanation of the problem

Attach pertinent information:
(remember to encrypt your email!)

  • Files
  • Screen Shots
  • Cycle Date
  • Account Information
  • Statement Type
  • Job Name

Phone support will be provided when needed

General Information

Tickets can be submitted through:

WEB Portal 24/7

eStatement application (with Release 2)

Phone at 844-567-4400

Email at support@printmailsolutions.com

  • If any issues are called in after support hours, our answering machine will automatically create a ticket for the customer
  • Tickets will be reviewed and triaged during normal business hours
  • Tickets may be transferred to the appropriate department for follow up or resolution
  • Tickets received after 2:00pm will be considered next day

Nature of Support Items (not limited to):

  • Checking job status
  • File reception
  • Investigative questions
  • Pull requests
  • Certified mail requests
  • Clarification on upgrades
  • Unable to retrieve files
  • Duplicate repair
  • Transmission questions
  • Job tracking research

  • Portal questions and password resets
  • Assist with reconciliation of reports
  • Notification of Core Upgrades
  • Notification of Report Retrieval
  • Notification of DDA Job Automation
  • Notification of Text Job Automation
  • Notification of Changes to Existing Jobs (backer updates, logo changes)
  • Notification of New Notice / Job Setup

Ticket Status


Incident reported


Assigned to a support specialist

On Hold

Solution given and awaiting verification from Customer
(Automatically closes after 5 days)


Issue is resolved