If you have been following automotive industry trends, you’ll know that electric car market growth has been exponential over the past few decades. In fact, according to IEA’s Global EV Outlook 2024, electric sales grew 35% between 2022 and 2023 alone. For financial institutions looking for the future of vehicle financing, electric vehicle loans are … Continued
Credit Unions: Leveraging Community Engagement for Growth
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Did you know that in the NBA, the home team wins 62.7% of the time? In Major League Soccer (MLS), that number is 69.1%. For many reasons, it’s easier to win on your home turf or court. It’s what’s called the “Home Field Advantage,” and it’s a power you can also tap into as a … Continued
Navigating Customer Communication Automation in the Insurance Industry
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It may be the ultimate paradox of our time. Technology has enabled us to be more connected than ever before, yet we communicate less and less personally, with friends, family, and with our customers. And so, while the need for information has remained the same, the forums and best practices for these exchanges have most … Continued
Optimizing Customer Touchpoints in the Mortgage Journey
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Think about the brands and businesses you admire. For many of them you can probably identify elements that raise the experience and ultimately work to keep you loyal. Whether it is the smells and antiqued wood finishes in that starry-eyed coffee shop or the logical and consistent way information flows from a pop-up ad to … Continued
How Insurance Agencies Can Earn & Maintain Customer Trust
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If you do a quick search of almost any insurance website or marketing piece, you will find the word “trust” in prominent use. It has proven a valuable word in identifying the north star that the industry, and those who work in it, are pointed towards. It can also be the hardest thing to secure … Continued
FAQs About Financial Services Customer Communication Management
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FAQs About Financial Services Customer Communication Management Are you curious how Customer Communication Management (CCM) can enhance the creation, organization, and delivery of outbound communications, including personalized customer communications? Do you have questions about the role of CCM in business communication for financial services? How can AI impact and enhance efforts to connect with customers? … Continued
Cracking the Code of Technology-Resistant Insurance Customers
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Cracking the Code of Technology-Resistant Insurance Customers Technology has unlocked innovation and opportunity in so many areas of modern life, including in the insurance industry. What seemed impossible or even unimaginable just a few short years ago has given way to wonder and excitement around the potential of digital answers to real-world challenges. The … Continued