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Gain new insights into current trends, risks, and disruptions in the financial industry by attending one or more conferences for bank operations professionals. From fintech to regulatory expectations and cyber threats, this year’s conferences and other events are focused on helping your bank grow, adapt, and succeed in a rapidly changing banking environment. We start … Continued

Customer Engagement in Banking Today’s banking customers, especially the digital native generations, expect their lives to come with them wherever they go. That means a library of books in their Kindle app, a collection of memories in their Photos app, and up-to-the-minute financial information in their mobile banking and financial management apps. How are traditional … Continued

Using Net Promoter Score for Financial Services Do you have your finger on the pulse of your customers’ feelings toward your bank? Net Promoter Score® (NPS) is a popular tool in sentiment analysis, or the process of understanding customer attitudes and responding appropriately. In the financial services industry, consumers have many choices for deposit accounts, … Continued